Returns and Refund Policy
At Micro Bio Grow, we are committed to ensuring your satisfaction with our products. We understand that, on occasion, you may need to return an item. To make this process as smooth as possible, we have established the following Returns and Refund Policy:
1. Eligibility for Returns and Refunds:
- You may request a return or refund for items purchased directly from Micro Bio Grow within 5 days from the date of delivery.
- To be eligible for a return or refund, items must be in their original condition, unused, and with all original tags and packaging intact.
2. Return Shipping Costs:
- Please note that the customer is responsible for the cost of return shipping. We recommend using a reliable shipping method with tracking to ensure the safe return of your item.
3. Initiation of Return:
- To initiate a return, please follow these steps:
a. Contact our Customer Service team at microbiogrow@gmail.com or 347.694.5577 to request a Return Authorization (RA) number.
b. Pack the item securely in its original packaging along with the RA number clearly marked on the outside of the package.
4. Inspection and Processing:
- Once we receive your return, our team will inspect the item to ensure it meets our return eligibility criteria.
- If the return is approved, we will process the refund within 10 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
5. Refund Amount:
- The refund amount will be equal to the purchase price of the item minus any applicable shipping charges. Please note that the original shipping fees are non-refundable.
6. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our Customer Service team within 2 days of delivery. We will provide instructions on how to return the item or issue a replacement or refund, including return shipping costs for damaged or defective items.
8. Non-Returnable Items:
- Certain items, such as personalized or custom-made products, are non-returnable unless they are damaged or defective.
9. Policy Updates:
- Micro Bio Grow reserves the right to update or modify this Returns and Refund Policy at any time without prior notice. The most current version of the policy will be posted on our website.
By making a purchase from Micro Bio Grow, you acknowledge and agree to adhere to this Returns and Refund Policy. We value your business and strive to provide excellent customer service, ensuring that your shopping experience is both enjoyable and hassle-free. If you have any questions or concerns about this policy, please contact our Customer Service team for assistance.
Return Policy
At Micro Bio Grow (MBG), we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return policy to ensure your peace of mind.
1. Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be initiated within 14 days of receiving your order.
2. Return Process:
- To request a return, please contact our customer service team at microbiogrow@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging and include the RMA number on the package.
- Ship the item back to us using a trackable shipping method at your expense.
3. Refund or Exchange:
- Once we receive your returned item, our team will inspect it and notify you of the status of your refund or exchange.
- If approved, refunds will be processed to the original method of payment within [number of days] days.
- Exchanges for a different product or size may be arranged based on availability.
4. Non-Returnable Items:
- Certain items are not eligible for return, such as perishable goods, personalized items, or items marked as final sale.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging for further assistance.
6. Return Shipping:
- Customers are responsible for return shipping costs.
7. Contact Us:
- If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at www.microbiogrow.com.
We strive to make the return process as simple and hassle-free as possible for our customers. Your satisfaction is our priority at MBG!